Customer Journey Analytics:
​​​​​​​Identifying Key Moments That Drive Growth


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Date and time

Tuesday
17
June
2:00 pm EDT
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Not all customer moments are created equal. Are you measuring the ones that matter most?

Every interaction in the customer journey offers an opportunity—but only a few are truly make-or-break. Understanding these high-impact moments is the key to improving retention, loyalty, and long-term growth.

Join the experts at Sogolytics for a deep dive into Customer Journey Analytics and learn how to uncover and act on the insights that really move the needle.

In this session, you'll learn how to:
✔ Map your customer journey to identify friction points and moments of truth
✔ Use analytics to spotlight the stages that most influence loyalty and churn
✔ Align feedback and behavioral data to reveal patterns that drive growth
✔ Apply journey insights to improve customer experience and boost lifetime value

🔍 Why it matters:
Research shows that 86% of buyers are willing to pay more for a better experience—but you need the right data to deliver what truly matters. Journey analytics connects the dots between experience and impact, helping you prioritize what works.

🎯 Who should attend:
This session is ideal for customer experience leaders, marketers, and product teams who want to:
  • Strengthen customer loyalty and retention
  • Optimize feedback collection across the journey
  • Make smarter, data-driven experience decisions

👉 Register now to discover how customer journey analytics can turn insights into growth!

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Meet your hosts:

HARIS AZMI
Chief Revenue Officer, Sogolytics


As Chief Revenue Officer at Sogolytics, Haris has used his wide range of experience to align sales and marketing with product development to deliver solutions that customers value. He leads a team that focuses on discovering high-impact revenue growth activities and pursuing them from conceptualization to execution.  


IAN CROWLEY
Director of Sales, Sogolytics


Ian holds more than 10 years of enterprise sales experience and product expertise. He has helped organizations nationwide to optimize their experience management programs, boost customer satisfaction and loyalty, and improve online reputation.​​​​​​​ 

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