The Most Dangerous Member is the One Who Says Nothing.
In 2026, member churn rarely starts with a complaint or a 1-star review. It starts with silence. Fewer logins. Stalled loan applications. Decreased digital activity. By the time a member actually closes an account, the decision was made months ago.
If you are relying on annual NPS or periodic surveys, you aren’t seeing your members—you’re seeing a rearview mirror. Traditional scorecards tell you what happened; they don’t tell you what is about to happen. To protect your deposit base and long-term growth, you need to shift from reactive reporting to proactive diagnostics.
Join Haris Azmi (CRO, Sogolytics) and Katie Frac (Account Manager Client Success) for a masterclass on turning everyday digital signals into an early-warning system.
What You’ll Learn in 45 Minutes:
- Why most at-risk members never submit surveys or complaints
- The digital signals that quietly predict disengagement
- How to identify churn risk across mobile banking and onboarding journeys
- When and how to intervene without creating friction
- A 2026-ready diagnostic framework you can apply immediately
Why Attend?
Retention is now a board-level priority. You’ll leave with a field-tested approach to protect member loyalty and trust without adding operational complexity or survey fatigue.
Who Should Attend:
- CXO & Chief Experience Leaders
- Chief Marketing & Growth Leaders
- Heads of Digital Banking & Strategy
- Member Retention & Loyalty Leads
- Retail & Branch Operations Leaders
Save Your Seat for the Webinar
Free to attend · Live session · Limited seats available
